Last updated: December 20, 2025

This Refund and Return Policy explains the conditions under which refunds, returns, and exchanges are accepted for products purchased through the Service.

Interpretation and Definitions

Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions
For the purposes of this Refund and Return Policy:

Company refers to Merrie Atelier, New Delhi, India.
Goods refer to items offered for sale on the Website.
Orders mean a request by You to purchase Goods from the Website.
Service refers to the Website.
Website refers to Merrie Atelier, accessible from https://merrieatelier.com/
You means the individual accessing or using the Service.

Return Eligibility

You are eligible to request a return under the following conditions:
• The Goods were purchased through the Website
• The return request is raised within 7 days of delivery
• The Goods remain unused, unwashed, and in original condition
• All original tags, packaging, and invoices remain intact

Items not eligible for return include:
• Used or damaged products
• Products without original tags or packaging
• Items purchased during clearance or sale, unless stated otherwise

Return Process

To initiate a return, contact Us using the details provided below.
Once the return request is approved, You will receive instructions for return shipment.
Returned Goods are subject to inspection upon receipt.

Refunds

After inspection, approved refunds are processed to the original payment method.
Refund processing time usually ranges between 7 to 10 business days after approval.
Shipping charges are non refundable unless the return is due to a defect or incorrect item delivered.

Exchanges

Exchanges are subject to product availability.
If the requested exchange item is unavailable, a refund is processed instead.

Damaged or Incorrect Products

If You receive a damaged or incorrect item, contact Us within 48 hours of delivery.
Supporting images and order details are required for verification.

Contact Us

If You have questions about this Refund and Return Policy, contact Us:
By email: Contact@merrieatelier.com
By phone: 89215 64883